Bowcombe Creek Bridge, Kingsbridge TQ7 2DJ, UK – 01548 852224
Come down every summer and it never fails to amaze. Yes there are a few problems but this is all part of the real country experience. The owners themselves are very welcoming and will deal with any problems asap. I love it here!
Thank you Ben and Alison, this was our first visit after a few years going else where --- sorry!!! We enjoyed a comfortable stay in "Holly" on this visit, a delightful cottage, everything that is required for self catering, excellent standard of equipment including the holiday cats; Kitty, Bear and Brook who will be missed, especially by husband😂. Seriously a great, reasonably priced home from home in the South Hams.
73 Church St, Kingsbridge TQ7 1BY, UK – 01548 853089
Great staff. Helpful advice. Wonderful selection of cottages.
Toad Hall staff are always cheerful and extremely helpful. Would always use them for cottage holidays in Devon and Cornwall
Abbots Quay, Prince of Wales Rd, Kingsbridge TQ7 1DY, UK – 01548 202020
The property we rented out was so nice that we went back two years later. Both bookings were handled efficiently and courteously. On the first occasion the property was spotless when we arrived. On the second it was not. There was some dust visible in a few places, and a lot of dust and hair under the sofa. Not as good as it could have been. The most recent booking was for a week in late July 2017. Within hours of leaving I had received a message that the cleaner had found a bag containing some expensive electrical items and a camera. It was indeed mine, and I was very pleased when they said that they would send it to me. They didn't. I rang them every few days asking for it back. After a while they told me to stop ringing them and they would ring me when it had been returned to them for them to forward it to me. They didn't. I rang a few more times. They prevaricated. Eventually they told me that since it was peak Summer season, they were too busy to send it back at the moment, and I would have to wait until after the peak season. When I queried it they really still had the bag, they said that they did, and it was quite safe. I came close to driving back to Devon from London to get it. But I waited until late September and - not having heard anything from them - I rang again. They said that they would send it once they had been to the post office to weigh it and package it. They didn't. I rang again. They said that they would send it. They didn't. Two weeks later, I rang again, and after a bit of telephone tag, they agreed that they would send it once I had paid them the costs of £35. I paid. FINALLY it arrived yesterday - nearly three months after I had left it. It is Great news that it was returned - but my view of their customer service is somewhat tarnished by this experience.
The second time we've stayed with Toad Hall Cottages and we're already planning next year's stay. The argument we're having is do we book up the same cottage as next year as it was perfect or do we explore the other fantastic holiday homes they have listed? The whole process of researching where to stay, to the information they have available to allow us to filter on our specific requirements, the dates available were spot on. The booking process was easy to understand and make our deposit. The information we received after booking, to make our final payment and to access the property was flawless. Holidays are meant to be enjoyed, not least the excitement before you actually leave - and Toad Hall Cottages fully understand that and as a result or holiday was fantastic. Thank you.